Services

Customer and After-Sales Service, Extended Warranty

Members of our team are experts with many years' experience in the field of magnetic separation. Therefore we can offer our clients solutions fulfilling their specific requirements.

The customer support begins with the help that our technicians provide to potential customers looking for optimal equipment. If necessary, they adapt the selected products (in terms of dimensions and craftsmanship) to satisfy specific needs of the customer, they perform magnetic separation efficiency tests directly on the customer's materials samples and in the case of more complex equipment they supervise the final product installation at the contracting entity's place and train the equipment operators, etc.

The provision of technical and customer service does not end with putting the equipment into operation or with the expiry of the warranty period. Throughout the service life of the SOLLAU products our customers may approach us with any requests concerningSollau services

  • tests of the lifting magnets efficiency (we will perform the test of load-carrying capacity and provide you with a certificate attesting the inspection results)
  • tests of the magnetic separators efficiency (we will check the overall condition of the separator, the measurements of its magnetic efficiency and provide a certificate attesting the result of the inspection, or recommend suitable repair or refurbishment to extend the product's service life where applicable)
  • repairs and service for magnetic separation equipment (which can be performed either on our premises or directly at the customer's place - even in the case where other than SOLLAU separators are concerned!)
  • original spare parts for equipment delivered by our company
  • training for operators working with our equipment

Although SOLLAU products are very rarely affected by failures or a decrease in efficiency, our technicians are ready to provide our customers with quick and competent assistance and support. They can also regulary visit your company on the basis of the agreed Standard Service Program (SSP) prepared according to your production needs and scheduled shut-downs.

By participating in the Standard Service Program (SSP) and Regular Preventive Inspections our customers

  • minimize problems with the operated equipment
  • achieve the highest level of effectiveness of their production activities
  • eliminate potential serious and expensive problems (such as accidents and shutdowns caused by damaged or broken equipment)
  • avoid presence of undesirable contaminants in the final product
  • save costs related to maintenance staff
  • fulfil conditions for obtaining and maintaining the ISO 9000 certificate

In addition to the above mentioned indisputable advantages, our clients participating in the Programme of Standard Service receive a very interesting bonus in the form of the one-year extension of the warranty on the serviced product.

Buy-out of magnetic separators of all brands and types

Buy-out of magnetic separators of all brands and types

Are you finishing your business activities, have you decided to reorientate on another kind of business activity and do you want to get rid of magnetic separators that you do not have the use for any more? Do you need to solve the actual financial difficulties quickly and in so doing are you an owner of redundant, obsolute, inefficient, cracked, functionless operationally uneconomic magnetic separators? Do you want to replace an old magnetic separator with a new one?

Then we have a good piece of news for you for we have just started the buy-out of the  permanent separators! Please send your offer of unneeded machinery on e-mail info@sollau.cz, namely including the following information:

  • list and descriptioned being offered (especially it is convenient to define the data like  brand and model, manufacturer, year of construction, application, dimensions, weight, length of use, logistic data, instructions for use or another relevant technical description, purchase price, withdrawal price etc.)
  • photo documentation or video of the separator (eventually a web link where the separator can be viewed)

Check of the real status (salvage value) of the separator offered will be carried out by our  technicians in your premises  and subsequently an offer for surrender will be presented to you by us. In the case of the conclusion of a repurchase agreement we are eventually able to disassemble and transfer the appliance (based on arrangement) by ourselves.

The advantages of the sale of your magnetic separators to the company SOLLAU s.r.o.:

  1. we have the longtime experience in field of magnetic separation and we are able to appraise your appliance expertly and offer you the highest possible price for it
  2. we a smaller-sized flexible company and that is why we are able to take an individual approach to each offer in accordance with the needs of the concrete client
  3. we produce the magnetic separators of high quality by ourseleves and we are able to deliver  you also for example in  the form of purchase on contra-account an appliance of the highest technical parameters.
  4. we buy out both the individual permanent magnetic separators and also the whole manufacturing units bedded with these products
  5. together with the immediate buy out we offer also the possibility of consignment sale of the unneeded appliance of yours

Contact us

e-mail info@sollau.cz

Phone +420 576 013 873

SOLLAU s.r.o.
Hrivinuv Ujezd 212
763 07 Velky Orechov
Czech Republic

VAT ID: CZ29261759

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